This Service Policy is the comprehensive, transparent guide for engaging with The Shape Interiors. It consolidates and clarifies the core operational, financial, and legal terms set out in our foundational documents (Terms & Conditions, Privacy Policy, and Refund Policy). By initiating contact or making a payment, you agree to all terms herein.

Section 1: Our Service Commitment & Scope

1. Core Service Definition

The Shape Interiors operates strictly as a design consultancy and 3D visualization service provider.

• Role Limitation (Non-Execution): Our role is strictly to deliver a complete, high-quality design concept, guidance, and visualization.
• Exclusions: We do not provide labor, material procurement, contracting, physical execution, or on-site supervision (unless separately agreed upon and paid for). We are not responsible for the execution quality or material defects arising during the physical construction phase.
  • The Client’s Primary Responsibility

The Client is solely responsible for providing accurate and complete site measurements, photos, videos, and any necessary CAD files. Errors, costs, or delays arising from inaccurate Client-provided data are the responsibility of the Client.

Section 2: Engagement, Payment, and Financial Terms

2.1. Proposal Validity

All Proposal details, including pricing and timelines, are valid for a period of two (2) working days from the date of issuance. Failure to accept or make the initial deposit within this period renders the Proposal void.

2.2. Initial Booking and Security Deposit

All projects, including Consultations, require an initial, non-refundable Security/Booking Deposit.

Scenario	Deposit Amount	Status
Local Clients (PKR)	PKR 7,500/-	Forfeited for Consultation-only services; Adjusted/credited against the 70% advance payment for 3D Projects.
International Clients (USD)	USD 30 $	Forfeited for Consultation-only services; Adjusted/credited against the 70% advance payment for 3D Projects.

2.3. Payment Milestones (3D Projects)

Payments for 3D Layout and 3D Modelling projects are structured in three steps:

1. Booking: Deposit (PKR 7,500/- or USD 30).
2. Advance: 70% of the total service fee (adjusted for the deposit) upon Proposal approval, before the commencement of design work.
3. Final: Remaining 30% of the total service fee upon final delivery and client satisfaction.

Design work only commences or resumes after confirmation of cleared payment deposits.

Section 3: Project Execution and Timelines

3.1. Working Days Definition

Working days are Monday to Friday only. Saturdays, Sundays, public holidays, or unexpected company off-days are strictly excluded from the timeline calculation.

3.2. Standard Delivery Time

The standard project timeline is 10 working days for every 1,000 sq. ft. of space.

3.3. Client Feedback Deadline (CRITICAL)

The Client must provide all requested feedback and approvals in a timely manner.

• Deadline: Feedback delays exceeding two (2) working days from the date of concept submission may result in the project being put on hold, potential additional charges, or forfeiture of complimentary revision eligibility.

Section 4: Service Specifics, Pricing, and Deliverables

Service	Pricing (Local/International)	Included Deliverables	Included Revisions
Interior Design Consultancy	PKR 7,500 / USD 30	Two-hour dedicated online session, pre-consultation questionnaire, and one round of follow-up clarifications.	None (Revisions are non-applicable).
3D Layout & Composition	PKR 250/- per sq. ft. / USD 1 $ per sq. ft.	3D Layout/Floor Plan focusing on spatial flow and functional zoning.	Two (2) complimentary rounds limited to the original layout scope.
3D Modelling	PKR 500/- per sq. ft. / USD 2 $ per sq. ft.	Detailed 3D Model and final set of high-resolution still and 360° renders.	Two (2) complimentary rounds limited to the original design concept and scope.

4.1. Paid Additional Items (3D Modelling)

The following items are not included in the standard service fee and require a separate charge:

• Bill of Quantities (BOQ): Available at an additional charge of 50% of the total service fee.
• Source Files (e.g., SketchUp): Available at an additional charge of 50% of the total service fee.
• Paid Revisions: Revisions beyond the two complimentary rounds are billed (e.g., Still Render: PKR 2,500 / USD 10).

4.2. Post-Delivery Support

The Shape Interiors will remain available for 60 days after final delivery for minor styling adjustments or design clarifications. Involvement beyond this period is subject to availability and possible charges.

Section 5: Critical Operational Policies

5.1. Refund and Cancellation Policy

All payments made for any service are strictly non-refundable and non-adjustable.

• Client Cancellation: If the Client cancels the project, all payments made are forfeited. If cancellation occurs prior to commencement, the initial deposit is forfeited as an administrative fee.
• Non-Qualifying Circumstances: No refunds will be processed for a Change of Mind, Implementation Issues, or Delayed Client Feedback.

5.2. Intellectual Property (IP) and Promotional Rights

• Ownership: All IP rights in the 3D models, designs, and concepts created by The Shape Interiors remain the exclusive property of The Shape Interiors.
• License: The Client receives a limited license to use the final delivered files solely for the specific project site.
• Promotional Use: We reserve the right to use all project renders, images, and conceptual project data for promotional purposes (portfolio, website, social media).
• Opt-Out: To opt-out of promotional use and enforce strict confidentiality, a Confidentiality Fee must be officially requested and paid.

5.3. Dispute Resolution

Any dispute shall be initially addressed through good-faith negotiation. If unsuccessful, the dispute will be definitively settled by arbitration in Karachi, Pakistan, under the provisions of the Pakistan Arbitration Act.

Section 6: Contact for Policy Questions

If you have any questions or concerns regarding this Privacy Policy, your data, or data processing practices, please contact us at:

The Shape Interiors
hello@theshapeinteriors.com
+92 335 6511005