Every project deserves clarity from the beginning. This Service Policy explains how our services, payments, timelines, revisions, subscriptions and ongoing design support work, so you know what to expect throughout your experience with The Shape Interiors.
As a boutique interior design studio serving clients globally, we believe good design should be supported by an equally thoughtful process. These guidelines are designed to keep every project clear, considered and professionally managed from the first conversation through final delivery and implementation support.
By proceeding with a payment, you confirm that you have reviewed and agreed to the policies and terms applicable to your selected service or subscription.
The Shape Interiors provides professional Interior Design Consultancy, 3D Layout and 3D Modelling services, together with 3D Modelling subscription plans for businesses with recurring design requirements.
Our role centres on understanding your requirements, planning your space, developing the design and providing the visual and design information needed to communicate the approved direction.
Physical construction, contracting, procurement, fabrication, installation and workmanship are not part of our standard design services unless expressly agreed otherwise in writing.
Every successful design begins with accurate information.
You are responsible for providing the measurements, dimensions, floor plans, CAD files, photographs, videos and other project information reasonably required for your selected service.
Our design work is developed using the information you provide. If inaccurate, incomplete or subsequently changed information affects the design, any resulting redesign, additional work, cost or delay may fall outside the originally confirmed scope.
Proposals and quotations issued by The Shape Interiors remain valid for 7 calendar days, unless a different validity period is expressly stated.
After this period, pricing, availability and delivery timelines may be reconfirmed before proceeding.
Each Proposal applies to the project scope, area and requirements identified within it. Material changes to those requirements may require an updated Proposal, price or timeline.
Our services are structured to support different stages and requirements of an interior design project.
| Service | What It Covers |
|---|---|
| Interior Design Consultancy | A dedicated two-hour online session for professional guidance on your space and design decisions. |
| 3D Layout | Spatial planning focused on layout, circulation, placement, scale and functional arrangement. |
| 3D Modelling | Detailed design development bringing together furniture, lighting, colours, materials, textures and finishes through realistic visualization. |
| 3D Modelling Subscriptions | Monthly 3D Modelling capacity for businesses with recurring design requirements across multiple projects. |
Our Interior Design Consultancy is a two-hour online session designed to help you make informed decisions about your space.
The Consultancy fee is PKR 15,000 or USD 50, as applicable.
For projects of 100 sq. ft. or more, if you first purchase Consultancy and subsequently proceed with 3D Layout or 3D Modelling for the same project, the full Consultancy fee is adjusted against the applicable design service fee.
For spaces below 100 sq. ft., the Consultancy fee and applicable 3D Layout or 3D Modelling fee remain separate.
If you directly purchase 3D Layout or 3D Modelling, the consultation required for us to understand your project is already part of that design process and does not require a separate Consultancy purchase.
3D Layout focuses on how your space should work before detailed design development begins. It considers circulation, placement, scale, functional zoning and the relationship between the key elements of the space.
Your project area, deliverables and applicable price are confirmed before payment.
3D Modelling brings the complete design direction together visually, including furniture, lighting, colours, materials, textures and finishes.
Depending on the confirmed project scope, your deliverables may include detailed 3D visualizations, high-resolution renders and 360° views.
Your project area, deliverables and applicable price are confirmed before payment.
Editable working or source files are not included as standard deliverables. Where appropriate and available, source files may be requested separately and may be provided subject to an additional quoted fee.
All services are 100% prepaid before the applicable work begins.
Your project is scheduled to begin once:
Before completing an online payment, you will be required to confirm that you have reviewed and agreed to our applicable policies.
By completing your payment, you confirm your acceptance of our Terms & Conditions, Service Policy, Refund & Cancellation Policy and Privacy Policy, together with any Proposal, Invoice or service-specific terms presented in connection with your purchase.
The price confirmed by The Shape Interiors is the amount charged by The Shape Interiors. We do not add taxes based solely on your country or location.
Any tax, duty, withholding obligation, bank charge, currency-conversion cost, transfer fee or similar amount independently imposed on you by your jurisdiction, bank, financial institution or payment provider remains your responsibility.
Where different currencies are available, the applicable amount is confirmed before payment.
Our project timelines are structured according to the area being designed.
| Project Area | Initial Design Timeline |
|---|---|
| Up to 1,000 sq. ft. | 10 working days |
| 1,001 to 2,000 sq. ft. | 20 working days |
| 2,001 to 3,000 sq. ft. | 30 working days |
| 3,001 to 4,000 sq. ft. | 40 working days |
| 4,001 to 5,000 sq. ft. | 50 working days |
| Each additional 1,000 sq. ft. bracket | +10 working days |
Working days are Monday to Friday.
Saturdays, Sundays, public holidays and unexpected company off-days are excluded from timeline calculations.
Your project timeline begins once full payment, all required project information and the necessary consultation or design brief have been completed.
The stated timeline applies to the initial design delivery. Revision time is separate and depends on the nature and extent of the requested changes.
Design develops through communication and refinement. Our revision structure gives you appropriate room to refine the confirmed direction while keeping every project moving within a clear timeframe.
| Support | Included Allowance / Period |
|---|---|
| Complimentary Revisions | 2 rounds |
| Revision Window | 40 calendar days |
| Implementation & Contractor Support Window | 90 calendar days |
Eligible 3D Layout and 3D Modelling projects include two complimentary revision rounds within the originally confirmed project scope.
A revision means refining or adjusting the existing design direction.
A substantially different concept, additional space, new requirements, a different design direction or another material change to the confirmed project is considered a change of scope, rather than a complimentary revision.
For regular projects, revisions beyond the two included rounds are quoted separately according to the work required.
For subscription projects, additional revision work may instead be accommodated through an agreed deduction from the available subscription capacity. We will communicate the proposed capacity deduction before proceeding.
Complimentary revisions should be requested and completed within 40 calendar days of the applicable final design delivery.
Requests received after this period are subject to current availability and may require additional charges or a new scope of work.
Timely feedback helps us keep your project moving as planned.
If required feedback, approval or project information remains outstanding for more than 7 working days, the original schedule may be affected and the project may need to be rescheduled according to current availability.
If the required response remains outstanding for 30 calendar days, the project may be placed into inactive status.
When an inactive project is resumed, the new schedule will depend on current availability. Additional charges may apply where reactivation, changed requirements or additional design work is required.
Our support continues beyond the presentation of the design.
Where applicable, we provide online clarification and relevant design information to help you and your contractor or execution team understand the approved direction during implementation.
| Project Area | Included Online Contractor-Support Meetings |
|---|---|
| Up to 1,000 sq. ft. | Up to 3 meetings |
| 1,001 to 2,000 sq. ft. | Up to 6 meetings |
| 2,001 to 3,000 sq. ft. | Up to 9 meetings |
| Each additional 1,000 sq. ft. bracket | +3 meetings |
Additional online contractor-support meetings are available at USD 50 per meeting.
Included implementation and contractor-support meetings should be used within 90 calendar days of final design delivery.
After this period, we’re still happy to help where possible. Further assistance is subject to current availability and may carry additional charges.
The Shape Interiors provides design direction and information intended to communicate the approved design clearly.
Your contractor, fabricator, supplier or execution team remains responsible for verifying actual site conditions and dimensions before execution and for construction methods, structural considerations, procurement, fabrication, installation and workmanship.
The Shape Interiors is not responsible for workmanship issues, installation errors, material variations, structural matters or deviations introduced during physical execution by third parties.
If clarification about a design detail is required, we encourage you or your contractor to contact us before proceeding.
Our 3D Modelling subscriptions are designed for contractors, kitchen designers, vendors and other businesses with recurring visualization requirements.
Instead of commissioning every space separately, subscribers receive a defined amount of 3D Modelling capacity during each active billing cycle.
| Plan | Monthly Investment | Monthly Capacity |
|---|---|---|
| Essential | USD 1,000 | Up to 1,000 sq. ft. |
| Professional | USD 1,500 | Up to 2,500 sq. ft. |
| Business | USD 2,000 | Up to 5,000 sq. ft. |
Your available capacity may be distributed across multiple eligible projects and spaces during the billing cycle.
There is no fixed project-count limit within your available capacity.
As projects are submitted, their applicable area is deducted from the remaining capacity for that billing cycle.
Unused capacity does not roll over. When a new paid billing cycle begins, the full capacity of your selected plan becomes available again.
If you require more area than remains available during your active billing cycle, additional capacity may be purchased or your subscription may be upgraded where appropriate.
Additional-area pricing follows our applicable pricing structure based on your cumulative area during that billing cycle. Your cumulative position continues throughout the billing cycle rather than resetting after each additional request.
For requirements substantially exceeding your available capacity, our team will review the project and recommend the most suitable pricing structure before additional work proceeds.
You may upgrade your subscription during an active billing cycle.
An upgrade does not restart the billing cycle, change your original renewal date or reset capacity already used.
You pay the applicable difference between the plans, and your total capacity for that billing cycle increases to the allowance of the upgraded plan.
Any capacity already used remains deducted from the upgraded total.
Our monthly subscriptions have no minimum long-term commitment.
Renewals are currently completed manually. Payment for the next billing cycle must be completed for the subscription to continue.
If you do not wish to continue into another billing cycle, you may simply choose not to renew. There is no monthly cancellation fee.
Once payment has been made and an active billing cycle has begun, that cycle is non-refundable whether all, part or none of its available capacity is used.
A subscription may be resumed later, subject to the plans, pricing and availability applicable at that time.
Businesses with consistent 3D Modelling requirements may choose to prepay their selected subscription annually and receive an additional benefit compared with paying the standard monthly price throughout the year.
| Plan | Standard 12-Month Cost | Annual Prepayment | You Save | Equivalent Benefit |
|---|---|---|---|---|
| Essential | USD 12,000 | USD 11,000 | USD 1,000 | 1 month complimentary |
| Professional | USD 18,000 | USD 15,750 | USD 2,250 | 1.5 months complimentary |
| Business | USD 24,000 | USD 20,000 | USD 4,000 | 2 months complimentary |
Annual prepayment changes the payment arrangement and overall annual cost. It does not change the monthly structure of the subscription.
Your selected 3D Modelling capacity continues to renew with each individual billing cycle.
This means an Essential annual subscriber continues to receive up to 1,000 sq. ft. per billing cycle, Professional continues to receive up to 2,500 sq. ft. per billing cycle, and Business continues to receive up to 5,000 sq. ft. per billing cycle.
Annual prepayment does not provide the entire year’s capacity at once, and unused capacity from one billing cycle does not roll over or accumulate into another.
Choosing annual prepayment does not lock you into the full twelve months.
If you choose to end your annual subscription early, each billing cycle that has already begun is recalculated at your plan’s standard monthly rate. The annual benefit no longer applies to the period already used.
The total value of those billing cycles is deducted from the amount originally prepaid, and the remaining eligible prepaid balance is refunded.
The billing cycle in which cancellation occurs is counted in full. A future billing cycle that has not yet begun is not charged.
If you prepay the Business annual subscription for USD 20,000 and choose to end the subscription after three billing cycles have begun, those three cycles are recalculated at the standard Business rate of USD 2,000 per month.
| Calculation | Amount |
|---|---|
| Annual amount originally prepaid | USD 20,000 |
| 3 billing cycles × USD 2,000 | USD 6,000 |
| Amount retained for used billing cycles | USD 6,000 |
| Eligible remaining balance | USD 14,000 |
The annual pricing benefit no longer applies once the annual subscription ends early.
Further details regarding refund eligibility and processing are provided in our Refund & Cancellation Policy.
Final deliverables for regular projects are provided for your own project, reference and implementation.
You may share or display your project for personal or ordinary business purposes, including identifying The Shape Interiors as the designer.
However, our design work may not be resold, relicensed or commercially represented as another designer’s work. Another person or business may not claim authorship of work created by The Shape Interiors.
The Shape Interiors retains authorship and intellectual property rights in its original design work and underlying working materials.
Subscription clients operate differently.
Subscribers may present final approved visuals created through their subscription to their own customers under their own business identity and are not required to publicly credit or disclose The Shape Interiors.
This allows The Shape Interiors to work as a discreet, behind-the-scenes design resource for businesses using our subscription service.
The Shape Interiors may showcase completed regular-project design work through our portfolio, website, social media, publications and other professional or promotional channels.
If confidentiality is important for a regular project, this should be discussed and agreed before the project begins.
Subscription projects are treated differently. We will not publicly showcase a subscriber’s project without the subscriber’s permission.
Editable models, source files and other working files are not included as standard deliverables.
Where appropriate and available, they may be requested separately and may be provided subject to an additional quoted fee.
We understand that circumstances can change.
If you request cancellation before work or project allocation has begun, we may determine whether your payment, or an eligible portion of it, can be refunded.
Once project allocation or substantive work has begun, payments are generally non-refundable because professional time, scheduling capacity and resources have already been committed to your project.
A change of mind, decision not to proceed, missed engagement, failure to use the service or dissatisfaction that does not result from our failure to provide the agreed service does not automatically create a right to a refund.
If The Shape Interiors is unable to provide or complete an agreed service for a reason attributable to us, we will work toward an appropriate resolution. Depending on the circumstances, this may include completing or correcting the service, rescheduling, providing credit, or refunding an eligible unearned balance.
The Shape Interiors may also discontinue an engagement where circumstances make the professional relationship impractical to continue, including material non-payment, persistent non-cooperation, abusive or inappropriate conduct, or misuse of our work.
Any applicable financial settlement will take into account the circumstances, work already completed and resources already committed.
Full details are available in our Refund & Cancellation Policy.
Before completing an online payment, you will be required to actively confirm your acceptance of the policies applicable to your purchase.
By making a payment to The Shape Interiors, you confirm that you have read, understood and agreed to our Terms & Conditions, Service Policy, Refund & Cancellation Policy and Privacy Policy, together with any applicable Proposal, Invoice or service-specific terms presented before payment.
The Shape Interiors may update this Service Policy as our services, systems and operational requirements evolve.
For an already confirmed paid engagement, the terms accepted in connection with that transaction remain relevant to that engagement. Policy updates will not be used to unfairly alter the terms of an existing paid project or subscription.
Every project is different. If you’re unsure how any part of this Service Policy applies to your project, connect with our team before proceeding. We’ll be happy to provide clear guidance based on your requirements.
The Shape Interiors
Email: hello@theshapeinteriors.com
Phone: +92 335 6511005