At The Shape Interiors, trust is an important part of every professional relationship. That includes how we handle the information, project materials and personal data you choose to share with us.
This Privacy Policy explains how The Shape Interiors may collect, use, process, retain and share information when you visit our website, contact our team, submit an enquiry, subscribe to communications, purchase a service or subscription, make a payment, provide project materials or otherwise interact with us.
As a studio serving clients and businesses globally, we aim to handle information responsibly while keeping our privacy practices clear and understandable.
This Privacy Policy should be read together with our Terms & Conditions, Service Policy and Refund & Cancellation Policy, along with any applicable Proposal, Invoice or service-specific terms.
The information we collect depends on how you interact with The Shape Interiors.
We aim to collect information reasonably relevant to communicating with you, understanding your requirements, providing our services, processing transactions, operating our website and maintaining our professional relationship with you.
You may provide information such as:
Where you engage with us professionally or on behalf of a business, you may provide information such as:
Interior design services require information about the space and project being designed.
Depending on your selected service, you may provide:
We may also receive other information that you voluntarily provide while communicating with us or using our services.
Project information is used primarily to understand, develop, manage and support your design engagement.
This may include using your project materials to:
Project information may occasionally include information relating to another person, property, business or organization.
Where you provide information belonging to another person or organization, you should have an appropriate basis or permission to provide that information to us where required.
We understand that project information can remain useful after the design itself has been delivered.
For this reason, The Shape Interiors will take reasonable care of relevant project materials for 180 calendar days following completion and final delivery of the project by The Shape Interiors.
This period may include materials such as:
The 180-day period is a file-care and availability period. It is not an automatic deletion date.
We may continue to retain some or all project information after the 180-day period. However, after that period, The Shape Interiors does not guarantee the continued storage, preservation, retrieval or availability of project materials.
If you contact us after the 180-day period and the relevant project materials remain available, we may be able to assist subject to the applicable service terms, availability, scope and charges.
If the required files or information are no longer available after the 180-day period, The Shape Interiors is not responsible for restoring, recreating, recovering or reproducing them.
The 180-day project-file care period does not extend any included revision or implementation-support entitlement.
Complimentary revisions remain subject to the applicable 40-calendar-day revision window, and included implementation and contractor support remain subject to the applicable 90-calendar-day support window, as described in our Service Policy.
Continued file availability therefore does not mean that additional design work, revisions or support remain complimentary.
You may contact The Shape Interiors to request deletion of personal information or project materials relating to you.
Where the information can appropriately be deleted, we will process a valid deletion request promptly. Once the requested project materials have been deleted, the 180-day project-file care period no longer applies to those materials, and The Shape Interiors will have no responsibility for their continued storage, availability, retrieval, recovery or reproduction.
Once project information has been deleted following your request, The Shape Interiors is no longer responsible for maintaining, retrieving, recovering, recreating, reproducing or providing the deleted materials.
This means that if you later require renders, references, measurements, project files, working information or other materials that were deleted at your request, those materials may no longer be available.
Where new work is possible without the deleted information, it may require a new scope, new information, additional time and applicable charges.
A deletion request does not necessarily require us to delete every record connected with an engagement.
We may retain limited information where reasonably necessary for legitimate business, accounting, financial, contractual, security or legal purposes.
This may include records such as:
Where information must appropriately remain, we aim to retain only what is reasonably necessary for the relevant purpose.
When you purchase a service or subscription, we may collect, receive or maintain information necessary to confirm, administer and record the transaction.
Depending on the payment method and service purchased, this may include:
We may use this information to confirm payments, activate services or subscriptions, maintain financial records, administer billing arrangements, process eligible refunds, resolve payment concerns and meet legitimate accounting or business requirements.
Payments may be processed through banks, financial institutions, payment gateways, transfer services or other third-party payment providers.
Where a third-party provider processes your payment, that provider may independently collect and process payment information according to its own terms and privacy practices.
The Shape Interiors does not need to receive or store your complete card credentials merely because you make an electronic payment.
Depending on the payment method, sensitive payment credentials may be entered directly into or processed by the relevant bank, gateway or payment provider rather than being provided to The Shape Interiors.
The information available to us therefore depends on the payment method and provider involved.
We may retain appropriate transaction information even after other project information has been deleted where that transaction record remains reasonably necessary for financial, accounting, contractual, dispute-resolution or legal purposes.
If you purchase a 3D Modelling subscription, we may maintain information necessary to administer the subscription.
This may include:
This information helps us administer the subscription, calculate available capacity, manage submitted projects and maintain appropriate transaction and service records.
When you visit our website, certain technical or usage information may be collected automatically by our website, hosting environment, analytics technologies or other services used to operate and understand the website.
Depending on the technologies enabled, this may include:
We may use this information to understand website activity, maintain performance, identify technical issues, understand how visitors discover us, measure marketing activity and improve the experience we provide.
Our website may use cookies and similar technologies where appropriate.
Cookies are small pieces of information that may be stored on your browser or device. They can support website functionality, remember preferences, measure activity and help us understand how visitors interact with the website.
Depending on the technologies enabled, cookies or similar technologies may be used for the following purposes:
| Category | Purpose |
|---|---|
| Essential | Website functionality, security and technical operation |
| Preferences | Remembering certain selections or settings |
| Analytics | Understanding website traffic, usage and performance |
| Advertising | Measuring campaigns, conversions and advertising performance |
| Personalization | Supporting personalized experiences or advertising where enabled and permitted |
Not every category will necessarily be active at all times.
Where applicable requirements require consent, relevant non-essential technologies may be controlled according to the choices available through our website or consent-management system.
We may use Google Analytics to understand how visitors interact with our website.
Where enabled, Google Analytics may process information relating to website activity, sessions, devices, browsers, approximate geographic information and other usage information depending on the configuration in use.
We may use this information to understand matters such as:
Google may process information collected through websites using its services according to Google’s applicable policies and technologies. Google explains how it handles information from sites and apps using its services in its information for partner sites.
Where required, analytics-related storage or processing may depend on the privacy and consent choices available to the visitor.
The Shape Interiors may use Google Ads and related advertising or measurement technologies to promote our services and understand advertising performance.
Where enabled, these technologies may help us understand whether someone who interacted with an advertisement later visited our website or completed an action such as submitting an enquiry or making a purchase.
Depending on the technologies and settings in use, advertising measurement may involve cookies, identifiers or information relating to website and advertisement interactions.
Google requires advertisers using relevant products to comply with applicable consent and disclosure requirements for data collection and advertising technologies.
Where enabled, conversion measurement may help us understand whether advertising contributes to meaningful actions such as enquiries, purchases or other relevant website interactions.
This information can help us understand the effectiveness of our marketing without requiring every visitor interaction to become part of an identifiable client profile.
Where enabled, permitted and appropriate, advertising technologies may allow us to show relevant advertising to previous website visitors or other appropriate audiences.
Personalized advertising and remarketing will be used subject to applicable requirements, platform rules and user consent choices where required.
Privacy and consent requirements differ between countries and regions.
Where applicable requirements or the technologies we use require consent, visitors may be given choices regarding analytics, advertising, personalization or other non-essential technologies.
Depending on the consent system available, you may be able to accept, reject or manage different categories of optional technologies.
Where implemented, your choices may be communicated to relevant website technologies so their behaviour can adjust accordingly.
Google’s Consent Mode, for example, is designed to allow Google tags to adjust their behaviour based on consent choices communicated by a website.
Where consent is legally required, declining optional analytics or advertising technologies should not prevent access to the basic content of our website, although certain optional functionality or personalization may operate differently.
We may use information for purposes reasonably connected with operating The Shape Interiors and providing our services.
These purposes may include:
We do not necessarily use every category of information for every purpose.
The information used depends on your interaction and relationship with The Shape Interiors.
When you contact The Shape Interiors through email, telephone, website forms, live chat or another available communication method, we may retain information relevant to that communication.
This may include your contact details, enquiry, messages and subsequent correspondence.
We use this information to respond to you, understand your requirements, maintain continuity in communication and manage potential or active engagements.
Communications relating to a transaction, project, subscription, complaint, refund or other important business matter may be retained where reasonably necessary even if unrelated project information is later deleted.
If you subscribe to our updates or otherwise choose to receive marketing communications, we may use your contact information to send relevant Insights, service information, announcements or other communications from The Shape Interiors.
Where required, marketing communications will be sent based on an appropriate permission or other lawful basis.
You may unsubscribe from marketing emails using an available unsubscribe option or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary service-related communications regarding an active project, payment, subscription, enquiry or other transaction.
We do not sell personal information as part of our ordinary business model.
Information may, however, be shared where reasonably necessary to provide our services, operate our website or administer our business.
Depending on the circumstances, relevant information may be processed by or shared with:
We aim to share only information reasonably relevant to the purpose for which the third party is involved.
Independent third-party services may process information according to their own privacy policies, terms and legal responsibilities.
Our website may integrate services provided by Google and other technology providers.
Where Google services such as Google Analytics or Google Ads are enabled, certain information may be transmitted to or processed by Google through the operation of those services.
Google explains that information collected from websites and apps using its services can include information such as the page or website being visited, IP address, cookies and other identifiers depending on the service and configuration involved.
Visitors may review Google’s Privacy Policy and Google’s explanation of how it uses information from sites and apps that use its services for further information.
Other third-party technologies used by our website may similarly process information according to their respective privacy practices.
The Shape Interiors serves clients and businesses globally.
Information may therefore be accessed, processed or stored in countries different from the country in which you are located, depending on the technology, infrastructure and service providers involved in operating our business and providing our services.
Different countries may provide different levels or forms of privacy protection.
Where applicable requirements govern international processing or transfers, we aim to handle information in a manner appropriate to those requirements and the nature of the information involved.
We do not represent that all information is stored exclusively in Pakistan or in any other single country.
Different information serves different purposes and therefore may be retained for different periods.
Relevant project materials are subject to the 180-calendar-day project-file care period described earlier in this Privacy Policy.
After that period, files may continue to exist, but their continued storage, preservation, retrieval or availability is not guaranteed.
Invoices, transaction information, payment records, policy acceptance records, contractual records and other appropriate business information may be retained for longer where reasonably necessary for accounting, financial administration, legal obligations, dispute resolution, fraud prevention or protection of legitimate rights.
Website, analytics, cookie and advertising information may be retained according to the applicable configuration, consent choices and retention practices of the technologies and providers involved.
Relevant communications may be retained where reasonably necessary to maintain project history, administer an engagement, resolve a concern or preserve an appropriate business record.
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled according to the circumstances and systems involved.
You may contact us to request deletion of personal information relating to you.
Where the information can appropriately be deleted, we will process a valid request promptly.
We do not require you to wait until the end of the 180-day project-file care period before making such a request.
Once information has been deleted at your request, its future availability cannot be guaranteed and The Shape Interiors is not responsible for recovering, recreating or supplying the deleted information later.
Certain information may still be retained where reasonably necessary or required for legitimate financial, contractual, security, regulatory, dispute-resolution or legal purposes.
We take reasonable measures appropriate to our operations to protect information against unauthorized access, loss, misuse, alteration or inappropriate disclosure.
However, no website, communication channel, cloud platform, storage system or internet transmission can be guaranteed to be completely secure.
While we take the protection of information seriously, we cannot promise absolute security for information transmitted or stored electronically.
You should also take reasonable care when transmitting sensitive information and when managing access to your own devices, accounts and communication channels.
Depending on where you are located and the laws applicable to your information, you may have certain privacy rights.
These may include rights or choices relating to:
Privacy rights are not identical in every jurisdiction and may be subject to legal exceptions, identity verification or other applicable requirements.
If you submit a privacy request, we may need sufficient information to reasonably identify you and the relevant records before acting on the request.
Depending on your browser and the privacy tools available on our website, you may be able to manage certain cookies through website controls or your browser settings.
Blocking certain technologies may affect how optional website features operate.
Google also provides users with controls relating to advertising personalization and advertising preferences.
You can review Google’s advertising controls for options made available directly by Google.
Your browser, operating system, device and other third-party services may provide additional privacy controls.
The Shape Interiors provides professional interior design services and is not specifically directed toward children.
We do not intentionally design our services or marketing for the purpose of collecting personal information from children who are not legally able to provide the relevant information or consent under applicable law.
If we become aware that information has been collected from a child in circumstances where it should not have been collected, we may take appropriate steps to delete or otherwise address that information.
We may use, preserve or disclose information where reasonably necessary to:
We do not treat every request for information as automatically requiring disclosure. The circumstances and appropriate basis for the request will be considered.
If The Shape Interiors undergoes a restructuring, merger, acquisition, sale, transfer or similar business change in the future, relevant business information may form part of that transition where appropriate.
Any personal information involved would remain subject to applicable privacy requirements and appropriate handling.
Our website may contain links to websites, platforms or services operated by other organizations.
When you leave our website or interact directly with another provider, that provider’s privacy practices may apply.
The Shape Interiors is not responsible for the privacy practices, security or content of independent third-party websites and services.
We encourage you to review the applicable privacy information before providing personal information directly to another organization.
By providing information to The Shape Interiors or using our services, you acknowledge the privacy practices described in this policy as applicable to your interaction with us.
Where specific consent is required for a particular type of optional processing, such as certain advertising or analytics technologies, we will rely on the relevant consent mechanism rather than treating general website use as consent to every optional form of processing.
When you complete a purchase, your engagement is also subject to our Terms & Conditions, Service Policy and Refund & Cancellation Policy, together with any applicable Proposal, Invoice or service-specific terms.
We may update this Privacy Policy as our services, website, technologies, payment methods, advertising systems and operational or legal requirements evolve.
The latest published version will apply to information handled after the applicable update, subject to any rights or requirements that continue to apply to earlier processing.
Where reasonably necessary, material changes may be communicated through our website or another appropriate method.
Privacy should be understandable.
If you have a question about this Privacy Policy, want to understand how information relating to you is handled, wish to request deletion of eligible information, or want to exercise another applicable privacy right, please contact us.
We will review the request and respond according to the information involved and applicable requirements.
The Shape Interiors
Email: hello@theshapeinteriors.com
Phone: +92 335 6511005