This Refund & Return Policy is incorporated into and governed by The Shape Interiors Terms & Conditions of Service (the “T&Cs”). By engaging with our services, the Client acknowledges and accepts the following policy regarding payments and cancellation.
General Policy on Refunds and Cancellations
The Shape Interiors operates on a service-based, non-refundable payment structure due to the immediate allocation of time, expertise, and resources upon project commencement.
All Payments are Non-Refundable: Payments made for any service, including Initial Security/Booking Deposits, Consultation Fees, and Milestone Payments (70% Advance, 30% Final), are strictly non-refundable and non-adjustable.
Forfeiture of Deposit: If the Client cancels a project (3D Layout or 3D Modelling) prior to the commencement of design work, the initial Security/Booking Deposit (PKR 7,500/- or USD 30) is forfeited as an administrative fee.
Work Retention: In the event of project termination by either the Client or The Shape Interiors, any work completed up to that point will be handed over to the Client (where applicable), and all payments made shall remain non-refundable.
Policy on Security/Booking Deposit
The initial deposit serves two purposes, depending on the service:
Scenario
Deposit Amount
Refund/Adjustment Status
Relevant T&C Clause
Consultation Only
PKR 7,500 / USD 30
Forfeited. The fee is non-refundable for Consultation-only services.
Clause 2.3/8.2
Project (3D Layout/Modelling)
PKR 7,500 / USD 30
Adjusted/Credited against the 70% Advance Milestone payment.
Clause 2.3
Non-Qualifying Circumstances for Refund
No refund or chargeback will be processed under the following circumstances, which are considered accepted risks or client responsibilities:
Change of Mind: The Client decides to cancel the project or change the design concept after the work has commenced.
Implementation Issues (No Return):Issues arising during the physical construction phase, such as execution quality, material defects, or structural integrity, as The Shape Interiors’ role is strictly design and visualization, not physical execution or supervision. There is no “return” of service.
Delayed Client Feedback: Project delays caused by the Client’s failure to provide timely feedback exceeding the specified two (2) working days.
Disputes Resolved by Arbitration: Any outcome of a dispute settled by arbitration in Karachi, Pakistan, where the arbitrator does not mandate a refund.
Limited Consideration for Credit or Re-allocation
In the event of an unforeseen circumstance on the part of The Shape Interiors that prevents the delivery of the service outside of a Force Majeure event, we reserve the right to offer a credit for future services or a limited re-allocation of funds towards a modified project scope, provided:
The termination is initiated by The Shape Interiors, and
The work completed up to the point of termination is considered minimal or not useful to the Client.
Dispute Resolution
Any claims for refunds or financial disputes arising under this Policy or the T&Cs must be submitted through the prescribed Dispute Resolution process:
Good-Faith Negotiation.
If unsuccessful, the dispute shall be definitively settled by arbitration in Karachi, Pakistan, under the provisions of the Pakistan Arbitration Act.
Contact for Policy Questions
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